Terms and Conditions of Use

Office Hours
Tuesday through Friday, 10:00 a.m. – 5:00 p.m. E.S.T

Customer Service
Inquiries regarding orders already placed, or product information, should be e-mailed to our Customer Service Department at info@gardensbygrace.com or call (717) 267-3177.

Shipping
All orders will be shipped within 24 hours after order is received. We will ship via UPS ground whenever possible.

Returns
E-mail or call us at (717) 267-3177 for authorization to return. No returns will be accepted without proper authorization. All products should be in original packaging.

Directions to make your return or exchange by mail:

  • Include all original packing materials whenever possible to better protect the product.
  • Indicate reason for return.
  • We recommend items be returned via UPS or insured parcel post for proof of delivery. We also recommend that you reuse the original shipping carton and packing materials.
  • You are responsible for all freight charges. However, you will be credited for all damaged, defective, or wrong items shipped. Please include the postal receipt in your return package.

Ship items to:
Gardens by Grace
33 S. Main Street
Chambersburg, PA. 17201
We will do our best to process the return quickly. Please allow 14-21 days. Refunds will be credited to the original purchasing credit card account number only.
Pricing
All prices are in U.S. Dollars and subject to change without notice.
Sharing
We may use an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes.
Errors on Our Site
Prices and availability are subject to change without notice. Errors will be corrected where discovered, and Gardens by Grace reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after an order has been submitted and whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Gardens by Grace will issue a credit to your credit card account in the amount of the charge. Individual bank policies will dictate when this amount is credited to your account.
Note:
The information contained within the web site is for educational purposes only and is not meant to be a substitute for seeking the advice of a qualified physician and/or naturopathic doctor, and the information given within is not meant to replace modern medicines or established medical treatments without the proper guidance of a qualified health practitioner. It is only meant for educational purposes. GardensbyGrace.com and its representatives make no claims as to the ability of plants and their derivatives to cure you or treat you of any ailment known to man. Before using any plants and their derivatives you should seek the advice and training of a qualified professional and your personal physician. DO seek guidance if you do not know how to use these plants and their derivatives properly. GardensbyGrace.com and its representatives will not be held responsible for the improper ingestion or other improper uses of plants and their derivatives. By use of this web site and the information contained herein you agree to hold harmless GardensbyGrace.com and its suppliers, heirs, employees and affiliates and you agree to the terms contained within the privacy and conditions of use policy.